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Welcome to Formosacovers Inc.!

Customer Service

Shipping & Delivery

- Most of our items ship out the next business day via Fedex Standard shipment or by USPS. Saturday, Sunday and Holiday are not business days. Please expect up to 5-7 business days to receive your order.
- We also offer expedited shipment-next day and 2nd day air shipment service. Please contact us for the expedited shipping rate.
- We try our best to make sure all items are in stock. On occasion our inventory count will be off. You will be notified immediately by email if the product is on back order.
- International Customers: All customs duties including: taxes, fees, and all extra charges are the customer's responsibility and will be collected by the carrier upon delivery. Please consult your local customs office before placing a purchase for rates.

 

Returns & Replacements*

- First and the most important if you have a problem contact us ASAP!!!
- Return accepted within: 14 Days
- Refund given as: Money Back.
- Return shipping paid by: Buyer.
 
We want you to be completely satisfied with every item that you purchase from our company. If you are not satisfied with an item that you have purchased, you may return the item within 14 days of delivery for a full refund of the purchase price, minus the shipping. The item must be returned in good condition. Return or exchange must be made with in 14 business days with receipt upon receiving. If you have an item you wish to return or exchange, please contact Customer Service at 1-800-952-2268.

 

Payment

- We accept PayPal, Visa, Master Card, Discover and American Express.
- California residents will be automatically charge sales tax at checkout.
- Change or cancellation of online orders can be made at any time during the shopping process. Once order has been submitted, you will not be able to make changes online. If you need to make any change after submission, you must contact our customer service department immediately to receive a confirmation of change.

 

Customer Service

- We offer our customers the best service and support in the industry.
- We take the time to ask questions and provide the best solutions for your needs. We want to provide you the correct product for your needs at the best value.
- Order confirmations sent to your email address for you to check your purchase, price and shipping address.
- Please call us at our office hours or email us anytime at:
 
Toll Free: 1-800-952-2268
Email: Jennifer@Formosacovers.com
Hours of Operation: Mon-Fri 9AM-5PM PST